Refund policy
Thank you for shopping with us. We want you to have a positive experience with every purchase. If you are not completely satisfied with your order, you may be eligible to return the item and receive a refund in accordance with the terms below.
1. 14-Day Return Policy
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, where applicable.
- The item must not be damaged, altered, or used beyond what is reasonably necessary to inspect the product.
- You must provide your order number and details of the reason for the return.
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
Before sending any product back, please contact us at:
Email: 03014949a@gmail.com
Phone: +92 301 4949333
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or videos of the product, if the item is damaged, defective, incorrect, or significantly different from the product description
Please do not send an item back without first contacting us and receiving return instructions.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
We may request clear photographs or videos showing the issue so that we can investigate the matter with our fulfillment/shipping partner.
If the issue is confirmed, we may offer an appropriate remedy, which may include a replacement or refund, subject to the circumstances of the order.
4. Change-of-Mind Returns
If you simply change your mind about a purchase, a return may be accepted within the 14-day return period provided the product meets our return conditions.
Unless the item is defective, damaged, incorrect, or otherwise eligible for a return at our expense, return shipping costs may be the responsibility of the customer.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method used for the purchase.
Please allow additional processing time for the payment provider or bank to reflect the refund in your account.
Original shipping charges may not be refundable unless required by applicable law or the order qualifies for a refund due to an error, defect, damage, or incorrect item.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at 03014949a@gmail.com or +92 301 4949333.
We will make reasonable efforts to cancel the order before it is processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to our return policy.
7. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including products that cannot reasonably be returned for health, hygiene, safety, or other applicable reasons.
Any such restrictions will be communicated where applicable.
8. Refund Delays
If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times can vary.
If you still have not received your refund after the applicable processing period, please contact us at 03014949@gmail.com.
9. Contact Us
For return, refund, or cancellation enquiries, please contact us:
Email: 03014949a@gmail.com
Phone: +92 301 4949333
We will review your request and provide the appropriate return or refund instructions.
Important: Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be excluded under applicable law.